"transactional" report type (was Re: [taugh.com-johnl] Re: [feedback-report] New version of the ARF draft)

[J.D. Falk]

On 2007-05-24 11:17, Damon Sauer wrote:

> Everyday I am inundated with people marking their credit card receipts
> and shipping confirmations as spam. Since I am sending all my
> transactional from a particular domain, I suppose it is possible to do
> something with it.While the wording "This is not spam because it is
> transactional" would need some smithing it would go a long way in
> educating the user that would otherwise, for whatever reason, mark it
> as spam and thereby reducing the amount of noise in the actual
> reporting.

If I'm understanding this correctly, your use case is:

1. Macy's sends (what they consider to be) a transactional message to a user
2. the user reports it as spam to their ISP, via whatever mechanism
3. the ISP reports it to Macy's, using ARF with a report type of "spam" 
(which really just means "this user complained")
4. now Macy's replies somehow to the ISP, using ARF with a report type 
of "transactional" (which really means "the user had no right to 
complain, tell them to suck it up")
5. Macy's assumes that the ISP will smack their user for mis-reporting 
the message as spam

Correct?

Has any ISP (or other likely report generator) expressed any interest in 
smacking their users?  Have any users expressed any interest in being 
smacked?

-- 
J.D. Falk, Anti-Spam Product Manager
Yahoo! Mail